Reference

Terms and Conditions That Govern Your Account

Every account on galatama88 operates under these terms — from how you deposit via DANA, OVO, or GoPay, to how withdrawals are verified and how disputes are handled.

Account eligibility requiredDANA, OVO, GoPay coveredIndonesia-region access rules applyOne account per personTerms subject to change with notice
galatama88 Terms and Conditions That Govern Your Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices Under These Terms

Your account data — including the wallet details you submit when linking DANA, OVO, or GoPay — is held under our data handling rules as defined within these terms. We do not share your wallet credentials with third parties outside of the payment processing chain. Account security is your joint responsibility: we protect the server side, but you are responsible for keeping your login credentials private and for logging out from shared devices.

Data Retention

We keep your account data for as long as your account is active. After closure, data is retained only as long as required by applicable law in your eligible region.

Cookie Use

We use session cookies to keep you logged in and to remember your wallet preference — DANA, OVO, or GoPay — across your session. No marketing tracking cookies run without your consent.

Account Security

Your login is protected by OTP verification on sign-in from new devices. If you notice unusual activity, contact live chat immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered wallet or contact details, go to account settings and follow the verification flow. For name corrections, submit a support request with your account ID attached.

REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been affected by an incorrect application of our rules, reach out through the channels below. Our support team handles account-related term queries, wallet verification questions, and eligibility concerns — bring your account ID and the wallet details you use so we can match your case quickly.

Live Chat Start a live chat session directly from the lobby. Quote your account ID and describe the specific term you are asking about so we can respond without back-and-forth.
Email Support Send a written query to our support address. Attach your DANA, OVO, or GoPay transaction reference if your question involves a deposit or withdrawal under these terms.
Help Centre Our help centre lists common account-rule questions with step-by-step answers. Check there first — many term-related questions are resolved without needing to contact the team.

Questions About These Terms, Answered

These are the questions we get most often about how our terms apply to real account situations — wallet links, eligibility, dispute steps, and what happens when terms change.

No. Our terms require that the wallet you use for deposits matches the account holder's identity. Using another person's DANA or OVO wallet will trigger a verification hold on your account.

We may suspend or close accounts that break these terms, including cases of multiple accounts or mismatched wallet ownership. You will be notified and can raise a dispute through live chat within seven days.

We send a notice to your registered contact before any material change takes effect. Continuing to use your account after the notice date counts as acceptance of the updated terms.

Yes, the same terms apply across all eligible regions in Indonesia. Access to specific features — such as live casino tables or sports markets — still depends on what local law permits in your area.

Submit a data request through our email support channel. Include your account ID and the wallet reference you use — GoPay, OVO, or DANA — so we can locate your records quickly.

Contact our support team via live chat with your account ID and a short description of the issue. We review disputes against the version of the terms that was active at the time of the event in question.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.